Exchanges:

We accept exchanges for unworn, unwashed items with original tags within 7 days of purchase. If you received the wrong size from us, we will exchange it at no extra cost. If you need a different size, you’ll need to pay 50% of the product’s price for the new item and return the original item to the rider.

Returns:

For damaged or defective products received at delivery, please return them using a traceable delivery method (e.g., courier or registered post) at your own expense. Delivery charges are non-refundable. Returns are only accepted for unworn, unwashed items with original tags within 7 days of purchase.

Refunds:

Unfortunately, we do not offer refunds. However, in cases where we are unable to offer an exchange or any other solution, we may offer a refund.

Contact Us:

For any questions or concerns, please reach out to our Customer Service Team at 0336 1111 922 (9:00 am – 6:00 pm, Monday to Saturday) or email us at order@tenxfashion.com.